How Can We Help?

Getting started is easy! Simply contact us through our contact form or email us directly. We'll schedule a free 30-minute consultation to discuss your project requirements, timeline, and budget. From there, we'll create a custom proposal tailored to your needs with detailed scope and pricing.

We need the business goal, target audience, required pages or workflows, brand references, and anything that already exists. If the scope is still fuzzy, that is normal. We can help shape it during discovery.

Project timelines depend on scope, but our public website packages follow a clear delivery ladder:

• Starter websites: 3-5 business days
• Small business websites: 7-10 business days
• Functionality-heavy websites: 14-21 business days
• Custom systems or integrations: quoted after discovery

We'll confirm your timeline before work begins so delivery expectations stay clear from day one.

You will usually have one primary contact, then the specialists the project actually needs. On a smaller web build that may just be design and development. On a heavier build, we may add backend, infrastructure, or QA support.

Our process is simple and structured:

1. Discovery: define scope, risks, and constraints
2. Design: map content, flows, and interface direction
3. Build: develop in clear milestones with regular check-ins
4. Review: test pages, forms, tracking, and edge cases
5. Launch: deploy with rollback and handoff in mind
6. Support: keep the site healthy after release

NorthStar is web-first, with public offers built around practical business delivery:

• Web Development: business websites, landing pages, multi-page builds
• Managed Hosting & Support: hosting, backups, updates, maintenance
• UI/UX Design: wireframes, interface design, prototypes
• SEO Optimization: on-page SEO, technical cleanup, monthly growth work
• Custom Engineering by Quote: automation, cloud, integrations, internal tools

If your project goes beyond the public packages, we scope it separately and quote it accordingly.

Pricing depends on the service mix, complexity, and delivery scope. Our current starting ranges are:

• UI/UX Design: $349 - $749+ per project
• Web Development: $599 - $1,250+ per project
• SEO Optimization: $149 - $299+ per month
• Cloud Solutions: $1,499 - $2,499+ per month
• Custom enterprise work: Custom pricing

We can also bundle services into a tailored proposal. Contact us for a free, no-obligation quote.

Yes. Our public maintenance plans match the pricing shown on the website:

• Hosting Only - $29.99/mo: hosting, SSL, backups, updates, 48-hour response
• Peace of Mind - $49.99/mo: hosting, protection, monthly edits, 24-hour response
• Growth & Support - $99.99/mo: priority hosting, unlimited small edits, same-day support

For heavier infrastructure, ongoing engineering, or custom SLA requirements, we scope a separate retainer.

Yes, we offer professional content writing services as part of our SEO and web development packages. Our content team can create compelling website copy, blog posts, product descriptions, and more. We use AI-assisted tools combined with human expertise to deliver high-quality, SEO-optimized content.

We use cutting-edge technologies including:

Frontend: React, Next.js, Vue.js, Angular, TypeScript
Backend: Node.js, Python (Django/Flask), PHP (Laravel)
Databases: PostgreSQL, MongoDB, MySQL, Redis
Cloud: AWS, Google Cloud, Microsoft Azure
AI/ML: TensorFlow, PyTorch, OpenAI APIs

We select the best technology stack based on your project requirements and long-term goals.

Absolutely. Every site is built to work across desktops, tablets, and smartphones. We design and test with real layout breakpoints, not just a browser resize, and we check forms, menus, and key actions before launch.

Yes. For standard website clients, our managed hosting plans include:

• 99.9% uptime target
• SSL certificates
• Daily backups
• Software updates and routine maintenance
• Support response times based on your plan

If you need custom cloud infrastructure, migrations, or advanced environments, we scope that work separately.

Security is a top priority in everything we build:

• Secure coding practices and regular code reviews
• OWASP Top 10 vulnerability protection
• SSL/TLS encryption for all data transmission
• Regular security audits and penetration testing
• Compliance with GDPR, HIPAA, PCI-DSS as needed
• Automated security monitoring and alerting

Yes! We have extensive experience integrating with various third-party systems and APIs including:

• CRM systems (Salesforce, HubSpot, Zoho)
• Payment gateways (Stripe, PayPal, Square)
• Marketing tools (Mailchimp, Klaviyo, Google Analytics)
• ERP systems (SAP, Oracle, NetSuite)
• Custom APIs and legacy systems

We'll assess your integration needs during the discovery phase.

You can reach our support team through multiple channels:

• Email: support@northstaragencyusa.com
• Phone: +1 (316) 296-8450
• Contact Form: Submit a request

We typically respond within 24 hours for general inquiries. Clients on Growth & Support receive same-day priority response, and custom infrastructure retainers can include separate SLA terms.

Our standard support hours are:

Monday - Friday: 9:00 AM - 6:00 PM Central Time
Saturday: 10:00 AM - 2:00 PM Central Time
Sunday: Closed

After-hours escalation is available for Growth & Support clients and custom retainers.

We stand behind our work and want you to be completely satisfied. Our refund policy includes:

• Full refund within 7 days of project kickoff if we haven't started development
• Prorated refund based on work completed for projects in progress
• Satisfaction guarantee with revision rounds included in every project

We work closely with you throughout the project to ensure expectations are met.

Absolutely! We work with clients worldwide and have experience handling international projects. We accommodate different time zones for meetings and can work in English and Spanish. All our contracts and communications are available in both languages.